Help & FAQ
Help center
Orders, delivery, payment, exchanges or repairs: find answers to the most frequent questions here.
Orders
Add products to your cart and click “Checkout”. Fill in your details, choose home delivery or store pickup, then your payment method. You can also use “1-click order” from the product page, or order through WhatsApp.
No, you can order as a guest. An account lets you see your order history and wishlist, and check out faster with pre-filled details.
For cash-on-delivery orders, our team calls you to confirm the order and address before shipping. It avoids mistakes and speeds up delivery.
Go to the “Order tracking” page and enter your order number (PP-XXXXXX) and the phone used when ordering. You will see every step with its date.
Delivery
Yes, we deliver to your door in every governorate of Tunisia.
Fees depend on your governorate. They are calculated and shown automatically in the summary before you confirm the order.
Yes, choose “Store pickup” at the delivery step. Pickup is free.
Payment
You can pay on delivery, or online by card when this option is offered at checkout.
Yes. Card payments go through a secure banking gateway: we never see or store your card details.
When installments are available for your cart, the option appears at the payment step with the number of monthly payments offered.
Exchanges & returns
Yes, you have 30 days to request an exchange. The product must be complete, in its original packaging, with its accessories.
Contact us as soon as you receive it with your order number and, if possible, a photo. We arrange the exchange or the repair.
After-sales & repair
Yes, our repair service accepts smartphones and tablets bought from us or elsewhere.
Never. After diagnosis we send you a detailed quote (parts and labour). The repair only starts once you approve it.
Our products are authentic, checked before shipping and covered by the manufacturer warranty. If something fails, contact our after-sales team with your order number.
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